Terms of Use

Effective date: 14 January 2026

1. About the Website

The Website provides information about LUMSET® products, solutions, and services, and may allow you to submit enquiries or quotation requests through forms or other communication channels. These Terms apply to all visitors and users of the Website.

2. Privacy and Cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which explain how we process personal data and manage cookie preferences (including via CookieYes).

3. Eligibility and Acceptable Use

You agree to use the Website lawfully and responsibly. You must not:

• use the Website in any way that violates applicable laws or regulations;
• attempt to gain unauthorised access to any part of the Website, systems, or networks;
• interfere with or disrupt the Website, servers, or security features;
• upload, transmit, or distribute malware, harmful code, or spam;
• scrape, harvest, or collect data (including contact details) from the Website without our prior written permission;
• use the Website to infringe the rights of others, including intellectual property rights.

We may restrict, suspend, or terminate access to the Website (in whole or in part) if we reasonably believe these Terms have been violated.

4. Intellectual Property

Unless otherwise stated, all content on the Website—including text, images, graphics, product descriptions, specifications, logos, trademarks, design elements, downloads, and software—is owned by or licensed to LUMSET and is protected by intellectual property laws.

You may view, download, or print content for your internal business purposes only, provided you do not remove any proprietary notices and you do not modify the content.

You must not reproduce, distribute, publish, publicly display, sell, license, reverse engineer, or otherwise exploit any part of the Website or its content without our prior written permission.

5. Downloads and Distributor Use Scope

Any downloadable materials (including datasheets, catalogues, manuals, drawings, images, certifications, marketing files, and other documents) are provided for convenience and may be updated or replaced at any time.

Unless we agree otherwise in writing, you may use downloads only for:

• internal evaluation and engineering review;
• preparing non-public customer proposals and technical discussions;
• reseller/distributor marketing of genuine LUMSET® products, without alteration or misrepresentation.

You must not:

• modify technical values, test claims, compliance statements, or performance charts;
• remove trademarks, copyright notices, or product identification;
• present downloads as third-party certified evidence beyond what is explicitly stated in the document;
• use downloads to create documentation for non-LUMSET® products or to promote competing products;
• publish or distribute downloads publicly (e.g., open websites, public libraries, marketplaces) unless you have our prior written permission or the document is expressly marked for public redistribution.

If you are a distributor or reseller, you are responsible for ensuring that any use of Website materials is accurate, up to date, and compliant with applicable advertising, product safety, and consumer protection laws in your market.

6. No Tender Use / No Engineering Endorsement

The Website content (including product descriptions, images, specifications, performance data, application examples, and downloads) is provided for general informational purposes only.

Unless we expressly confirm otherwise in writing, you must not use any Website content:

• as a substitute for project-specific engineering design, safety assessment, or compliance verification;
• as an official endorsement, guarantee, or certification for any construction/engineering project;
• as part of tender documentation, public procurement submissions, bid packages, EPC/contractor proposals, or any process where the Website content could be interpreted as an official project approval, third-party certification, or binding commitment by LUMSET.

For tendering, public procurement, or project-critical decisions, you must request and obtain official, project-specific documentation and written confirmation from LUMSET.

7. Product Information and No Professional Advice

We strive to keep information accurate and up to date, but the Website content is provided for general informational purposes only.

Product images, drawings, dimensions, specifications, and performance data may vary by batch, model, region, and application conditions. Unless expressly agreed in writing, Website content does not constitute a binding offer, quotation, or contract, nor professional engineering, electrical, or safety advice.

For project-critical decisions, you should request official documentation and confirm specifications with us in writing.

8. Quotations, Orders, and Third-Party Terms

Any quotation, lead time, availability, or pricing provided via the Website or by email is indicative until confirmed in writing by LUMSET.

Orders, payments, delivery terms, warranty terms, and other commercial conditions are governed by the applicable written agreement, quotation, proforma invoice, or sales terms provided by LUMSET, not by Website content.

The Website may contain links to third-party websites or services. We are not responsible for third-party content, policies, or practices. Your use of third-party services is subject to their own terms.

9. User Submissions (Enquiries and Messages)

If you submit an enquiry, message, files, or other materials through the Website:

• you confirm that the information is accurate to the best of your knowledge;
• you represent that you have the right to submit the content and that doing so does not infringe any third-party rights;
• you agree not to submit unlawful, abusive, defamatory, or harmful content.

We may use your submission to respond to your request and for related business communication, in accordance with our Privacy Policy.

10. No Public UGC / Not a Hosting Platform (DSA Clarification)

The Website is a corporate information and enquiry website. It is not a platform for public user-generated content and does not provide an intermediary hosting service that allows the public to upload, publish, or share content for others to access.

Any messages sent through contact forms or email are treated as private communications and are not made publicly available on the Website.

11. Disclaimers

To the fullest extent permitted by law: (a) the Website is provided on an “as is” and “as available” basis; (b) we do not guarantee that the Website will be uninterrupted, error-free, or secure; (c) we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent they may be excluded. Nothing in these Terms limits any rights that cannot be excluded under applicable law.

12. Limitation of Liability

To the fullest extent permitted by law, LUMSET shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings, arising out of or related to your use of, or inability to use, the Website; reliance on Website content; or unauthorised access to or alteration of your transmissions or data.

Where liability cannot be excluded, our liability will be limited to the minimum amount required by applicable law.

13. Security

We use reasonable measures to protect the Website, but you are responsible for using appropriate security measures on your side, including up-to-date browsers, antivirus protection, and secure network practices.

14. Changes to the Website and Terms

We may update or modify the Website (including features and content) at any time. We may also update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes take effect means you accept the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Portugal, without regard to conflict-of-law rules. Any disputes arising from or relating to these Terms or the Website shall be subject to the jurisdiction of the competent courts of Portugal, unless mandatory law provides otherwise.

16. Contact